Stop the service Symantec Endpoint Protection (SEP) The security risk is a false positive.įalse positives (false alarms) are harmless files or URLs that are incorrectly identified as malicious by the antivirus program. We know that the file alitajran.exe in the folder is not a malicious file. When browsing to the application, Symantec Endpoint Protection Notification appears on the screen. Result of Symantec Endpoint Protection (SEP).Disable Symantec Endpoint Protection (SEP) through Registry Editor.Disable Symantec Endpoint Protection (SEP) through Windows Services.Stop the service Symantec Endpoint Protection (SEP).If you are not able to open a case, there are manual removal documents available that can help you with removing all traces of the SAV/SEP product. To have the Latest Version of Symantec CleanWipe Tool, you may need to Create / Open a Case with Symantec Technical Support.Ĭheck the Procedures to open the Case in Step 3. Windows 8 / 2012 Server Both 32 and 64 bit versions, where applicable Windows 2000 SP4+ (requires MS KB816542 included in Update Rollout 1 for SP4) What to do when conventional uninstall methods fail: Cleanwipe, manual removal methodsĪgain, a New Cleanwipe version is introduced in SEP 12.1 RU2Īs of, the latest version of CleanWipe is v.401. Symantec Endpoint Protect Manager (SEPM) uninstall Client uninstall (including remote uninstalling of large groups) Please note that Symantec only recommends using the CleanWipe tool as the final solution for removal of our product, the proper uninstallation steps should always be tried first. Only use the tool provided by Symantec Support. You might not be getting the most current version, and you never know if the download is malicious or not. Be wary of other sources that may have the tool available.

Users must open a case with Support to get the CleanWipe tool. If you are looking for the CleanWipe tool, here is some information that may save you some time and frustration.

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